Let’s get you answers.
Rockefeller Center is a big place full of incredible experiences and things to do. And it can generate a lot of questions. Here you’ll find some of the most frequently asked questions on a variety of topics. If these don’t address your specific need, don’t hesitate to contact us directly.
Private Events At The Rink
Are tickets refundable?No. All ticket purchases are final sale and cannot be refunded or rescheduled.
No. All ticket purchases are final sale and cannot be refunded or rescheduled.
Are there any weather considerations?The Rink at Rockefeller Center is an outdoor venue, so please dress accordingly for rain and snow. In the unlikely event The Rink closes due to inclement weather, you will be contacted by email and a refund will be automatically processed. You may check our website for updates.
The Rink at Rockefeller Center is an outdoor venue, so please dress accordingly for rain and snow. In the unlikely event The Rink closes due to inclement weather, you will be contacted by email and a refund will be automatically processed. You may check our website for updates.
Where is the entrance to The Rink?The main entrance to The Rink is located on 49th street between 5th and 6th Avenue. There is also a secondary, ADA accessible, entrance, on The Rink level at the southeast side of the plaza through The Rink Shop.
The main entrance to The Rink is located on 49th street between 5th and 6th Avenue. There is also a secondary, ADA accessible, entrance, on The Rink level at the southeast side of the plaza through The Rink Shop.
Where do I go if I have a Tree Photo ticket?If you have a Tree Photo ticket, whether you are skating or not, the entrance is on 49th street between 5th and 6th. If you have both a Tree Photo and skating ticket, please take your tree photo BEFORE skating.
If you have a Tree Photo ticket, whether you are skating or not, the entrance is on 49th street between 5th and 6th. If you have both a Tree Photo and skating ticket, please take your tree photo BEFORE skating.
When should I arrive at The Rink?We suggest you arrive 15 minutes before your scheduled reservation. Ticket holders may queue up in line for entry 10 minutes before their reservation time and will be welcomed into the venue at their scheduled ticket time.
We suggest you arrive 15 minutes before your scheduled reservation. Ticket holders may queue up in line for entry 10 minutes before their reservation time and will be welcomed into the venue at their scheduled ticket time.
What if I’m running late?Your time in the skate house is 60 minutes (90 minutes for the premium package ticket holders) from the arrival time on your ticket. Late entry is permitted within your reserved time, but the total skate time will be reduced for late arrivals. There is no guaranteed entry for late arrivals who have missed the majority of their reservation time. There are no ticket refunds or exchanges for late arrivals.
Your time in the skate house is 60 minutes (90 minutes for the premium package ticket holders) from the arrival time on your ticket. Late entry is permitted within your reserved time, but the total skate time will be reduced for late arrivals. There is no guaranteed entry for late arrivals who have missed the majority of their reservation time. There are no ticket refunds or exchanges for late arrivals.
