Let’s get you answers.
Rockefeller Center is a big place full of incredible experiences and things to do. And it can generate a lot of questions. Here you’ll find some of the most frequently asked questions on a variety of topics. If these don’t address your specific need, don’t hesitate to contact us directly.
Are tickets refundable?
No. All ticket purchases are final sale and cannot be refunded or rescheduled.
Do I need to show proof of vaccination?
All guests ages 2+, regardless of vaccination status, are welcome to skate at The Rink. Proof of vaccination is not required.
Are there any weather considerations?
The Rink at Rockefeller Center is an outdoor venue, so please dress accordingly for rain and snow. In the unlikely event The Rink closes due to inclement weather, you will be contacted by email and a refund will be automatically processed. You may check our website for updates.
What if I’m running late?
Skate time is 60 minutes from the arrival time on your ticket. Late entry is permitted, but total skate time will be reduced for late arrivals.
How do I gain admission to The Rink?
Purchase a ticket online or on-site for access to the venue and the ice. One non-paying adult supervisor is permitted inside the venue, but not on the ice, for children between the ages of 6-12 years old. Children under the age of 6 must be accompanied on the ice by a paying adult.