Let’s get you answers.
Rockefeller Center is a big place full of incredible experiences and things to do. And it can generate a lot of questions. Here you’ll find some of the most frequently asked questions on a variety of topics. If these don’t address your specific need, don’t hesitate to contact us directly.
Rink
Are tickets refundable?No. All ticket purchases are final sale and cannot be refunded or rescheduled.
No. All ticket purchases are final sale and cannot be refunded or rescheduled.
Are there any weather considerations?The Rink at Rockefeller Center is an outdoor venue, so please dress accordingly for rain and snow. In the unlikely event The Rink closes due to inclement weather, you will be contacted by email and a refund will be automatically processed. You may check our website for updates.
The Rink at Rockefeller Center is an outdoor venue, so please dress accordingly for rain and snow. In the unlikely event The Rink closes due to inclement weather, you will be contacted by email and a refund will be automatically processed. You may check our website for updates.
What if I’m running late?Skate time is 60 minutes from the arrival time on your ticket. Late entry is permitted, but total skate time will be reduced for late arrivals.
Skate time is 60 minutes from the arrival time on your ticket. Late entry is permitted, but total skate time will be reduced for late arrivals.
How do I gain admission to The Rink?Purchase a ticket online or on-site for access to the venue and the ice. One non-paying adult supervisor is permitted inside the venue, but not on the ice, for children between the ages of 6-12 years old. Children under the age of 6 must be accompanied on the ice by a paying adult.
Purchase a ticket online or on-site for access to the venue and the ice. One non-paying adult supervisor is permitted inside the venue, but not on the ice, for children between the ages of 6-12 years old. Children under the age of 6 must be accompanied on the ice by a paying adult.
Is there parking at The Rink?For access to The Rink, use the Rockefeller Center parking garage located at 53 West 48th Street on the north side of 48th Street between 5th and 6th Avenues. Receive 10% off your parking reservation by entering promo code ROCKCENTER at checkout.
*Promo code is valid for up to 24 hours of parking and cannot be combined with any other offers. Not valid on early bird, event parking, or any other daily specials. Not valid on monthly parking. No in and out privileges. Expires 12/31/2023
For access to The Rink, use the Rockefeller Center parking garage located at 53 West 48th Street on the north side of 48th Street between 5th and 6th Avenues. Receive 10% off your parking reservation by entering promo code ROCKCENTER at checkout.
*Promo code is valid for up to 24 hours of parking and cannot be combined with any other offers. Not valid on early bird, event parking, or any other daily specials. Not valid on monthly parking. No in and out privileges. Expires 12/31/2023
When does The Rink open and close for the season?The Rink will be open for the 2023-2024 Season on October 21, 2023. For any updates on opening and closing dates, and for information about events at The Rink throughout the season, join our newsletter, The Center.
The Rink will be open for the 2023-2024 Season on October 21, 2023. For any updates on opening and closing dates, and for information about events at The Rink throughout the season, join our newsletter, The Center.
What is your children’s skating policy?Children under the age of 6 must be accompanied on the ice by an adult. Children under the age of 13 must be supervised by a non-skating adult.
Children under the age of 6 must be accompanied on the ice by an adult. Children under the age of 13 must be supervised by a non-skating adult.
Is the Rink wheelchair accessible?The Rink at Rockefeller Center is an ADA-compliant facility. Wheelchair users are welcome to participate on the ice and staff assistance is available if needed. The entrance to The Rink is located just west of 5th Avenue on 50th Streets, through the lobby of 620 5th Avenue and down the elevator to the concourse level.
The Rink at Rockefeller Center is an ADA-compliant facility. Wheelchair users are welcome to participate on the ice and staff assistance is available if needed. The entrance to The Rink is located just west of 5th Avenue on 50th Streets, through the lobby of 620 5th Avenue and down the elevator to the concourse level.
Can I bring my pet to The Rink?Only trained and licensed service or guide animals are permitted at The Rink at Rockefeller Center. They are not allowed on the ice.
Only trained and licensed service or guide animals are permitted at The Rink at Rockefeller Center. They are not allowed on the ice.
Does The Rink offer skate aids?We offer penguin skate aids for a fee for young people that need an object to lean on to learn how to skate. They are a per person rental only offered to children 12 and younger and under 4 feet tall. The child using the aid will be given an additional sticker to be worn so that the rink staff can identify that it has been paid for and that the person has been approved to use it.
We offer penguin skate aids for a fee for young people that need an object to lean on to learn how to skate. They are a per person rental only offered to children 12 and younger and under 4 feet tall. The child using the aid will be given an additional sticker to be worn so that the rink staff can identify that it has been paid for and that the person has been approved to use it.
Is skate sharpening offered at The Rink?We offer skate sharpening service for $20 per pair of skates on a first come first serve basis. Guests looking to have their skates sharpened should arrive 20 minutes before their ticket time and let the staff know they’d like to have their skates sharpened so they’ll be let down with adequate time for the sharpening. Sharpening takes anywhere between 10-15 minutes (on average depending on the conditions of the skates) from the time the skate sharpening process has started. All sharpening MUST be completed BEFORE skating on the ice.
We offer skate sharpening service for $20 per pair of skates on a first come first serve basis. Guests looking to have their skates sharpened should arrive 20 minutes before their ticket time and let the staff know they’d like to have their skates sharpened so they’ll be let down with adequate time for the sharpening. Sharpening takes anywhere between 10-15 minutes (on average depending on the conditions of the skates) from the time the skate sharpening process has started. All sharpening MUST be completed BEFORE skating on the ice.
